Product Design & User Experience Research
My Work
In my work, I strive to show the importance of research and ensure that users are represented at every stage of the design and development process.
With Generative AI on the rise, my organization was keen to integrate these new technologies into our workflow. I was tapped to perform research and create strategies to find the best ways to leverage Gen AI for our organization.
Health insurance has never been known for leading in technology - but as the world around us is increasingly online, we sought to change this.
Successful agents equal satisfied members. So when the organization was looking to bring their Customer Service software in-house, there was an opportunity to work directly with our agents to create a software that truly helps them succeed.
*All previous work is under NDA agreements, so please reach out for additional details on my work*